Moataz Mustapha,
Lead Product Designer — Fintech & Banking
Work & Capability Index ↗
“Instead of designing a single onboarding screen, we designed an onboarding platform connecting customer experience with internal banking operations.
Many journeys run together to craft user experience
End-to-End
Digital Ecosystem
Onboarding
The primary journey where users enter their business details, starting the account setup process.
Emailer
Automated emails and messages that provide updates and follow-ups throughout the account opening process.
Customer portal
A dedicated portal for users to track their account opening progress in real time.
Notification system
In-app notifications that communicate key milestones and actions needed within the onboarding process.
Application workflow
The system connecting the customer-facing app with core banking operations, ensuring smooth data flow.
Website
The initial touchpoint that promotes the app’s benefits and facilitates user acquisition.
Fulfilment
A tablet application for fulfillment employees to confirm and verify customer details.
AOF
A form that is auto-filled and printed for bank reference, streamlining the account opening process.
Moataz Mustapha,
Lead Product Designer — Fintech & Banking
Work & Capability Index ↗
“Instead of designing a single onboarding screen, we designed an onboarding platform connecting customer experience with internal banking operations.
Many journeys run together to craft user experience
End-to-End
Digital Ecosystem
Onboarding
The primary journey where users enter their business details, starting the account setup process.
Emailer
Automated emails and messages that provide updates and follow-ups throughout the account opening process.
Customer portal
A dedicated portal for users to track their account opening progress in real time.
Notification system
In-app notifications that communicate key milestones and actions needed within the onboarding process.
Application workflow
The system connecting the customer-facing app with core banking operations, ensuring smooth data flow.
Website
The initial touchpoint that promotes the app’s benefits and facilitates user acquisition.
Fulfilment
A tablet application for fulfillment employees to confirm and verify customer details.
AOF
A form that is auto-filled and printed for bank reference, streamlining the account opening process.
Moataz Mustapha,
Lead Product Designer — Fintech & Banking
Work & Capability Index ↗
“Instead of designing a single onboarding screen, we designed an onboarding platform connecting customer experience with internal banking operations.
Many journeys run together to craft user experience
End-to-End
Digital Ecosystem
Onboarding
The primary journey where users enter their business details, starting the account setup process.
Emailer
Automated emails and messages that provide updates and follow-ups throughout the account opening process.
Customer portal
A dedicated portal for users to track their account opening progress in real time.
Notification system
In-app notifications that communicate key milestones and actions needed within the onboarding process.
Application workflow
The system connecting the customer-facing app with core banking operations, ensuring smooth data flow.
Website
The initial touchpoint that promotes the app’s benefits and facilitates user acquisition.
Fulfilment
A tablet application for fulfillment employees to confirm and verify customer details.
AOF
A form that is auto-filled and printed for bank reference, streamlining the account opening process.